Website Accessibility Statement

1. Our commitment to accessibility

We believe that people should be able to access information about our business, collections, and services regardless of disability, technology, or the way they navigate the web. Accessibility includes more than making a page visually clear: it also means considering visitors who use keyboards instead of a mouse, screen readers or magnification, captions or transcripts, voice input, speech control, alternative pointing devices, or browser and operating-system accessibility settings.

Our goal is to make weaveandweavers.com easier to perceive, understand, navigate, and use. We aim to consider accessibility during content creation, website design, development, maintenance, and future updates—not only after a problem is reported. We also recognise that accessibility is an ongoing process and that a public statement should be honest about both our goals and what has actually been assessed.

We welcome feedback from visitors with disabilities and from people who use assistive technology. Reports help us identify barriers that may not be obvious to our team and inform which improvements should be prioritised.

2. Current accessibility status

The website includes product and collection pages, photographs, descriptive content, navigation links, and contact options. The accessibility of these elements can vary depending on the individual page, how it was created, and the third-party tools or content used on it. A visitor's experience may therefore differ across the website.

3. Standards and guidelines

Our accessibility target is the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, developed by the World Wide Web Consortium (W3C). WCAG provides internationally recognised success criteria for making web content more accessible to people with a range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

WCAG organises accessibility principles around four broad ideas: content should be perceivable, operable, understandable, and robust. In practical terms, this means that important information should not depend only on colour or vision; controls and links should be usable through different input methods; instructions should be clear; and pages should work with commonly used browsers and assistive technologies where supported.

You can read the official standard on the W3C WCAG 2.2 Recommendation website. The W3C overview of WCAG provides additional background.

The legal accessibility obligations that apply to a visitor or organisation can depend on factors such as location, the services offered, and the law in force. This statement explains our website accessibility approach; it is not a legal opinion or a representation that every jurisdiction-specific obligation has been evaluated.

4. Accessibility measures and design goals

As we maintain and improve the website, we aim to address the following areas. These are our intended practices and review priorities; they should not be read as confirmation that each item has already been tested successfully on every page.

4.1 Structure, headings, and page layout

We aim to use meaningful page titles, logical heading levels, clearly labelled regions, and consistent navigation. A structured page helps visitors understand where they are, move between sections, and use screen-reader navigation features. We also aim to keep content organised into readable paragraphs and descriptive headings rather than relying on visual styling alone to communicate structure.

4.2 Keyboard access and navigation

We aim to make navigation links, buttons, forms, and interactive controls operable with a keyboard, without requiring a mouse. Focus indicators should be visible so keyboard users can identify the currently selected control. We also aim to maintain a sensible focus order and avoid keyboard traps that prevent a visitor from moving away from an element.

4.3 Images and alternative text

Product and collection photography is an important part of the website. We aim to provide useful alternative text for informative images, describing the relevant product or information without adding unnecessary detail. Images that are purely decorative should not create distracting or repetitive announcements for screen-reader users. Where an image communicates information that is not available elsewhere, we aim to make that information available in text as well.

4.4 Colour, contrast, and readability

We aim to use text colours and backgrounds with sufficient contrast, readable font sizes, understandable link styling, and line spacing that supports comfortable reading. We do not intend for colour alone to communicate meaning or indicate an error, and we aim to ensure that important information remains understandable when visitors zoom or adjust their display settings.

4.5 Responsive design and magnification

We aim to make pages usable across desktop computers, laptops, tablets, and mobile devices. Content should reflow appropriately at different screen sizes and, where supported by the browser, remain usable when a visitor enlarges text or zooms the page. We aim to avoid unnecessary horizontal scrolling and ensure important controls remain visible and reachable on smaller screens.

4.6 Forms and contact options

We aim to provide clear labels and instructions for form fields, identify required information, explain errors in understandable language, and make it possible to correct mistakes. Where a form is difficult to use with a particular assistive technology, visitors can contact us by email or telephone to discuss an alternative way to make an inquiry.

4.7 Links and interactive elements

We aim to use descriptive link text so the purpose of a link is understandable from its label or context. Controls should have names that can be identified by assistive technologies, and interactive elements should behave consistently. Where animations or movement are used, we aim to avoid unnecessary motion and respect reduced-motion preferences where technically supported.

4.8 Clear language and predictable behaviour

We aim to write helpful, direct content and use consistent navigation and interaction patterns. Instructions should explain what a visitor needs to do, and important changes should not occur unexpectedly when a control receives focus or is used. Where technical terms are necessary, we aim to explain them in context.

4.9 Ongoing maintenance

New pages, product collections, images, forms, plugins, and design changes can introduce accessibility issues. Our goal is to consider accessibility when content or functionality is added or changed, and to use reports from visitors to help identify and prioritise barriers.

5. Known and possible limitations

Because a full accessibility assessment has not been established for this statement, we cannot provide a complete, verified list of all barriers. The following are areas where visitors may encounter limitations and which require review. They are disclosed as potential issues, not as a claim that every issue is present on every page.

• Product photographs and older content: Some images may have missing, generic, or insufficiently descriptive alternative text. In that case, visitors using a screen reader may not receive all relevant visual information.
• Contrast and visual presentation: Some text, decorative overlays, controls, or text placed over images may not yet have been checked against contrast requirements in every state or at every screen size.
• Keyboard and focus behaviour: Navigation menus, galleries, interactive components, or third-party features may need additional keyboard and focus testing.
• Forms and validation: Some forms may need further testing to confirm that labels, required fields, error messages, and confirmation messages are announced and usable with assistive technology.
• Third-party content and services: External websites, embedded media, map tools, social media features, payment or messaging services, and other third-party components may have accessibility characteristics outside our direct control.
• Documents and downloadable files: Any PDF, catalogue, or other downloadable document may require a separate accessibility review. Where an accessible version is not available, visitors can contact us to request the relevant information in another format.
• Animation and dynamically changing content: Animated effects or content that changes without a page reload may not behave as expected with every browser, assistive technology, or reduced-motion setting.
• Browser and assistive-technology combinations: We have not documented comprehensive testing across every browser, operating system, screen reader, voice-control tool, or magnification tool. Compatibility may therefore vary.

If you encounter one of these issues—or a barrier not listed here—please contact us. We will consider the report, explore a practical alternative where possible, and assess whether a website change is appropriate. The existence of a limitation should not prevent you from asking for the information or assistance you need.

6. Assistive technology, browsers, and devices

The website is intended to be accessed using current, mainstream web browsers on desktop and mobile devices. Some visitors may use built-in operating-system accessibility options, screen readers, screen magnifiers, browser zoom, speech recognition, voice control, switch devices, or other assistive technologies.

We aim to support these ways of accessing the web wherever reasonably practicable and supported by the underlying browser and website technology. However, because we have not documented testing across all combinations of browsers, operating systems, and assistive tools, we cannot guarantee that every combination will work without difficulty.

If a particular browser, device, or assistive technology prevents you from accessing important content or completing an inquiry, please tell us which combination you are using if you are comfortable sharing that information. This can help us reproduce the issue. You do not need to disclose a diagnosis or provide medical information when reporting an accessibility barrier.

7. Accessible alternatives and assistance

If any product detail, collection description, page, document, or form is difficult for you to access, contact us and describe the information or task you need help with. Where reasonably possible, we will try to provide the relevant information through an alternative channel or format. Depending on the request, this may include explaining product details by email or telephone, sharing text information that is difficult to access visually, or assisting you with submitting an inquiry.

When contacting us, it is helpful to include the page address, the name of the product or collection, what you were trying to do, and what happened instead. You may also explain which format would be most useful to you. Please do not include passwords, payment-card details, or other unnecessary sensitive information in an accessibility report.

We will consider requests individually. An alternative may take time to prepare, and availability will depend on the material requested. If we cannot provide the exact format requested, we will aim to explain that and discuss another practical option.

8. Contact us about an accessibility barrier

We welcome questions, suggestions, and reports about the accessibility of the Weave & Weavers website. You can contact our team using the details below. You do not need to use technical accessibility terminology; describe the problem in your own words.

What to include in your report

• The URL of the page where the problem occurred.
• A short description of the barrier and the action you were trying to complete.
• Your browser, device, or assistive technology, if known and comfortable to share.
• The format or type of assistance that would help you access the information.

Reporting a problem is voluntary. You do not need to explain your disability or provide personal medical details. Please share only information necessary for us to understand and respond to the issue.

9. How we handle accessibility feedback

When we receive a report, we aim to review the details, determine what content or function is affected, and identify a practical next step. Depending on the issue, this may involve clarifying the request, supplying information through another channel, correcting content, adjusting a component, or asking a website developer or third-party provider to investigate.

We aim to acknowledge accessibility messages within five business days. This is a service goal rather than a guaranteed deadline. The time required to resolve a problem will depend on its complexity, the affected technology, and whether another service provider is involved. If a fix cannot be made promptly, we will aim to explain the situation and discuss an available alternative.

If you do not receive a response, please follow up using the telephone number above or through our Contact Us page. We want visitors to have a practical way to reach us even when a website feature is difficult to use.

10. Review and continuous improvement

Accessibility can change when website content, design, plugins, themes, forms, or third-party services are updated. We intend to revisit this statement and our accessibility priorities periodically, including when significant changes are made to the website or when feedback identifies a recurring issue.

Meaningful assessment may include a combination of automated checks, manual keyboard review, examination of headings and accessible names, colour-contrast checks, responsive-layout review, and testing with assistive technologies. Automated testing alone cannot establish that a site is fully accessible; manual review and feedback from people who use the site are also valuable.

When an assessment is completed, we aim to update this statement so it accurately reflects the method and scope of the review, any known remaining barriers, and the alternatives available to visitors. We do not describe the website as fully conformant merely because individual checks have passed or because an accessibility tool reports no errors.